Returns & Refunds

Last updated: October 7, 2026

We want you to get the right system. If something isn’t right, contact us first: we can often help with a quick check of your setup before you return anything.

Returns

• You may return most items within 30 days of delivery if they are unused, uninstalled and in their original, undamaged packaging with all parts and manuals.
• Please contact us at aps@apsoffgrid.com or (410) 216-2907 before sending anything back. We will give you a return authorization and instructions. Returns sent without authorization may be refused.
• Batteries, and especially lithium batteries, must be shipped back under carrier hazardous-materials rules. We will tell you how to ship them safely.

Items we can’t take back

• Items that have been installed, wired, used or modified.
• Special-order or custom items, including custom wiring diagrams and systems configured specifically for you.
• Items damaged by incorrect installation or use.

Kits

A kit can be returned as a complete kit under the conditions above. If you want to keep some parts, contact us and we will work out a partial return based on the parts’ individual prices.

Damaged or wrong items

If your order arrives damaged, or we sent the wrong item, tell us within 5 days of delivery, with photos if you can. We will arrange a replacement or refund at no cost to you.

Faulty products

Products that fail in normal use are covered by the manufacturer’s warranty: Victron Energy power products 5 years, Victron batteries 2 years (lead-acid) or 3 years (lithium); ARCO products 12 months for leisure use (90 days for commercial or racing use); ARCO Zeus regulators and Zeus Omega 2 years; ARCO alternators get a second year on parts if you register them with ARCO within 30 days; Sun Xtender batteries 12 months from installation or 18 months from shipment, whichever comes first. A kit has no separate warranty; each part keeps its own. Contact us and we will help you with the claim.

Refunds

Once we receive and inspect a return, we refund the item price to your original payment method, usually within 10 business days. Original shipping charges and return shipping are not refunded unless the return is due to our error or a damaged or wrong item.

Contact

Access Power Solutions LLC, 113 Holsum Way, Suite B, Glen Burnie, MD 21060
Phone: (410) 216-2907 · Email: aps@apsoffgrid.com